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Isetan Way |
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Our Corporate Objective |
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Isetan strives to do business with the highest integrity and in a sincere spirit of service.
Our customers are our livelihood. They embody our traditions. And they hold the key to our future. We should make sure the store is at its best when they come, and we should greet each and every one with a cheery "Welcome to Isetan. How can we help you?"
As they leave, we should say "Thank you for shopping with us. Please come again." Then take a moment to reflect about how we served them, and ask ourselves how we can serve future customers even better. |
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Our Corporate Slogan |
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Isetan gives new meaning to fashion.
At Isetan, we define fashion as fresh new insight, which we can express in every facet of life.
At Isetan, we nurture the spirit of fashion that lives in each of us and express it in all that we do. The aesthetic spirit is the breath of fresh air that can add a new sense of excitement to each and every day. |
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Our Corporate Vision |
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Only by sharing with others - our feelings, our ideas, and our joy - can we create new and better lifestyles for tomorrow.
At Isetan, we have something to share with everyone.
• With our customers, we share empathy and technology.
• With our fellow employees, we share the desire to create an enjoyable work place.
• With our investors, we share the rewards of business well done.
• With our suppliers, we share mutual growth and prosperity.
• With our communities, we share our responsibilities as good corporate citizens.
• And with everyone, we hope to share trust and respect. |
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Our Corporate Stance |
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The Customer always comes first.
We must accomplish several things if we are to truly put the customer first.
• We should strive for complete customer satisfaction by offering nothing but the very best in products and services.
• We should strive to create a robust company by putting our all into every task.
• We should strive for the courage to try something new, to demand more than the status quo.
• We each should strive to be responsible persons with high standards of ethics and a spirit of service.
• And we should strive to protect our precious environment by carefully conserving it for future generations. |
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Our Mindset |
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Every day can be a new adventure.
• If we have the courage to try something new;
• If we say what we feel;
• If we nurture the freedom of spirit that fosters creativity;
• If we develop our appreciation for beauty of form and color that comes with each new season;
• And most of all, if we each take pride in our company - Isetan;
Each new day can be the greatest adventure of our lives. |
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