ISETAN OF JAPAN SDN BHD (IOJ) and ICJ DEPARTMENT STORE (M) SDN BHD (ICJ) are committed to ensure that Customer’s privacy is protected in accordance to the Personal Data Protection Act 2010.
When Customer request information or choose to sign up for IOJ/ICJ products and services, the Customer is required to provide IOJ/ICJ with Customer’s personal data.
The Customer has the choice, at any time, not to provide Customer’s personal data or to revoke Customer’s consent to IOJ/ICJ processing of the personal data. However, failure to provide such personal data or revoke of consent to process personal data may result in IOJ/ICJ being unable to provide Customer with effective and continuous products and services.
The Customer, by submitting information, consents to the use of that information as set out in this policy.
When the Customer visits IOJ/ICJ (physical store or online) to purchase products and/or to use services provided by IOJ/ICJ.
IOJ/ICJ requires but not limited to know the following Customer’s particulars:
The personal data IOJ/ICJ gathers can be either obligatory or voluntary.
Obligatory and voluntary personal data differ from each products and services and will be indicated in the application forms.
The purpose of collecting these information is as below:
In addition, IOJ/ICJ may also use Customer’s personal data for the fulfillment of any regulatory requirements as per the law and regulations.
IOJ/ICJ obtains personal data in various ways as below:
From time to time IOJ/ICJ may provide the Customer’s information to its customer service agencies for research and analysis purposes so that IOJ/ICJ can monitor and improve the services provided by IOJ/ICJ.
IOJ/ICJ or its subsidiaries, agents and sub-contractors may contact the Customer by post, e-mail or telephone to ask the Customer for their feedback and comments on Isetan’s products and/or services.
IOJ/ICJ may also wish to provide the Customer with information about special features of the website or any other products or services or related information from its subsidiaries or third parties IOJ/ICJ thinks may be of interest to the Customer.
If the Customer would rather not receive this information, the Customer may inform IOJ/ICJ by methods of physical store walk-in, telephone calls or emails.
IOJ/ICJ may also provide Customer’s information to a third party authorized by the Customer. However IOJ/ICJ retains the discretion to reject any request deemed with suspicion and with not solid proof of authorization.
IOJ/ICJ may also provide the Customer’s information if required by law to do so or where requested by regulatory agencies or to their professional advisers where reasonably necessary for the performance of their professional services.
When the Customer visits I-Online or IOJ/ICJ website, IOJ/ICJ web server automatically records the Customer’s IP address. This IP address is not linked to any of the Customer’s personal information. IOJ/ICJ use IP addresses to help IOJ/ICJ administer the website and to collect demographic information for aggregation purposes.
Generally IOJ/ICJ do not link Customer’s IP address to anything that enables identification of a Customer’s identity and location possible unless it is required by law and regulation.
IOJ/ICJ may also gather other non-personal information (from which IOJ/ICJ cannot identify the Customer) such as the type of the Customer’s internet browser which Isetan will use to provide the Customer with a more effective service.
IOJ/ICJ may store some information (commonly known as a “cookie”) on the Customer’s computer. Cookies are pieces of information that a website transfers to the Customer’s hard drive to store and sometimes track information about the Customer. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track the Customer’s movements around the web.
Notwithstanding the above, the Customer can block or erase cookies from the Customer’s computer if the Customer wants to by referring to the documentation contained in the Customer’s browser.
IOJ/ICJ has implemented technology and policies to safeguard the Customer’s privacy from unauthorized access and improper use. Isetan uses secure server software to encrypt any financial information the Customer needs to input before it is sent to IOJ/ICJ
IOJ/ICJ also keeps the Customer’s information confidential. The internal procedures of IOJ/ICJ cover the storage, access, and disclosure of the Customer’s information, including, but not limited to limiting access to the Customer’s information to those employees or agents who IOJ/ICJ believes have reasonable need to use the information to provide products and/or services to the Customer, or to perform their jobs.
If this business is sold or integrated with another business, the Customer’s details may be disclosed to IOJ/ICJ advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
If there is any change in the information that the Customer has provided to Isetan, for example if the Customer changed e-mail address, names or payment details or if the Customer wishes to cancel the registration, please let us know the correct details by informing us personally via store walk-in, telephone calls or emails.
IOJ/ICJ cannot be responsible for the privacy policies and practices of other sites if the Customer accesses those using links from the website and recommend that the Customer check the policy of each site the Customer visits and contact its owner or operator if the Customer has concerns or questions.
In addition, if the Customer linked to this website from a third-party site, IOJ/ICJ cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that the Customer check the policy of that third party site and contact its owner or operator if the Customer has any concerns or questions.
If the Customer would like to contact IOJ/ICJ with any queries or comments, the Customer may call in during work hours (9.30 am – 6.00pm, Monday to Friday unless it is a gazette public holiday or declared by IOJ/ICJ as a holiday) via the communication as follows:
Kuala Lumpur City Centre
50088 Kuala Lumpur
Telephone: +603 2382 7777 Ext: 2251/2252
Fax: +603 2382 6666
Isetan Customer Service email:
Isetan I-Online Customer email: