Service Disclaimer

Welcome to the Isetan Of Japan Sdn Bhd (‘ISETAN’ or “we”,”us” or “our”) provide this ISETAN App as part of the service and communication channel to its customers. Please read the following Terms of Service (“Terms”) as they govern your use of our ISETAN App. By using the ISETAN App, you agree to follow and be strictly bound by the Terms of the App. If you do not agree to any of the terms, you have the option to decline the use of the ISETAN App.

ISETAN reserves the right, to change, to modify, add, remove and/or amend any of the Terms at any time at its sole absolute discretion without prior notification. ISETAN App users must agree to and abide by these changes accordingly. Please review this page periodically for changes. Your continued use of the Site following the posting of changes these Terms and Conditions of us constitutes your acceptance of those changes.

Description of Service

ISETAN is a retailer operating physical retails outlets and online shopping of goods and/or services to the consumers.

Trademarks And Copyrights

All intellectual property rights, whether registered or unregistered, in the Apps, information contents on the Apps and all the website design, including, but not limited to, text, graphics, photo, video, music, sound and their selection and arrangement, and all compilations, underlying promo code shall remain our property. The entire contents of ISETAN Apps protected by Malaysia copyright law. All rights are reserved.


ISETAN may contact you and/or provide you with products/services-related and/or promotional notices by means of postal mail, electronic mail, general ISETAN App notifications using the contact information you have provided to us.

Product, Pricing and/or Promotional Policy

ISETAN App and ISETAN Store may have different Promotions, exclusive items and/or campaigns. Hence, the products and prices may be different. Although we have made every effort to display our product(s)/item(s) with their respective descriptions as accurately as possible, the actual style, colour, size, design and the features of any of our merchandise(s)/item(s) may vary from the picture(s). We reserve the right at our sole absolute discretion to amend and/or revise and/or correct any errors in pricing or descriptions without assigning any reason.

ISETAN reserves the right to determine, amend or change the mechanics and terms of the campaign and all related promotions, discounts and rebates at any time necessary. ISETAN will interpret these rules and resolve any disputes, conflicting claims or ambiguities concerning the rules or the campaign; and ISETAN’S decision concerning such disputes shall be final.

If the conduct of outcome of the campaign is affected by human error, any mechanical, technical, electronic, communications, telephone, hardware or software errors, multifunctions or failures of any kind, intentional interference or any event beyond the control of ISETAN, ISETAN reserves the right to terminate this campaign, or make other decisions regarding the outcome as the campaign affiliates deem appropriate.


You shall not access or use ISETAN App for any illegal or unauthorized purpose. Harassment and/or defamation in any manner or form of the ISETAN App, including via e-mail, messenger or by using obscene or abusive language, is strictly prohibited. It is a strict violation of these Terms to use any information obtained from ISETAN App in order to harass, defame, abuse and/or harm another person, or in order to contact, advertise, solicit or sell any user without his/her prior explicit consent.

Also, you agree that no comments or other submissions submitted by you to ISETAN will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comment s submitted or posted by you will be or contain libelous or otherwise unlawful, abusive, inappropriate or obscene material. You are and shall remain solely responsible for the content of any comments.

Certain services and related features that may be made available on ISETAN App may require registration or subscription. Should you choose to register or subscribe for any such services related features, you agreed to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

Every user of ISETAN App is solely responsible for keeping passwords and other account identifiers safe and secure. Every user is entirely responsible for all activities that occur under such password or account. ISETAN shall not responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result.

User Submissions

ISETAN strives to create an interactive relationship with the customers of its ISETAN App and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to ISETAN on or by the ISETAN App shall be and remain the property of ISETAN. Users assign all property rights and interest to ISETAN allowing for unlimited use.

ISETAN shall be under no obligation, (1) to maintain any comments; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments. ISETAN shall also have the sole absolute discretion to delete any comment deemed offensive or defamatory.

You also grant us the right to the name that you submit. You shall not use a false email address, contact number and identification during the registration. We may, but shall not be obligated to, remove or edit any Submissions.

Correction of ISETAN App Errors

The information in the ISETAN App may contain typographical errors or inaccuracies. We reserve the right to update and/or amend any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and/or stock availability. In these instances, we shall not be held responsible for any adverse consequences arising and we shall have the right to terminate any orders involving pricing errors or inaccuracies at our sole absolute discretion. We apologise for any inconvenience caused.

Third Party Links

ISETAN Apps may use and promote services provided by outside third parties. However, even if the third party is affiliated with ISETAN, we do not control this service and make no representations regarding these person or entities. We are not liable or responsible for the accuracy, completeness, timeless, reliability of such parties or for availability of the products and/or services they promote. Other third party website and/or mobile app linked to ISETAN App, Which have separately privacy and data collection practices, are only for your convenience and therefore your access them at your own risk.

We shall not be responsible or liable for any loss or damage whatsoever and howsoever incurred as a result of any dealings with third party website and/or mobile App or merchant or operator.

Disclaimer of Warranty

All content, products, information and/or service available on the ISETAN App or obtained from a website to which the ISETAN App is linked (a linked site)are provided to you “as is” without any guarantees or warranties. In connection with all content, products and services of the ISETAN App, ISETAN make no warranties of any kind, either express or implied including, but not limited to, the implied warranties or merchant ability for a particular purpose, title, non-infringement, security or accuracy. Use of the product by a user is at the user’s own risk.

Limitation of Liability

ISETAN shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that may result from the use, or the inability to use, of the materials and services on the ISETAN App or performance of any products.