Shipping Policy

MERCHANDISE VALUE AND LIABILITIES

  • The company reserves the right not to deliver orders with incomplete shipping addresses. 

  • The company reserves the right to withhold any delivery charges if the merchandises are rejected at delivery. Delivery must be accepted or rejected as a whole (all items), not by single item/good.

  • In the event that no one is at home at the time of delivery, our courier will contact you to arrange a second delivery attempt within the next 1 - 3 working days. You may also refer to the Order Tracking for the status of your package.

  • Should you have any questions or need assistance, please contact I-Online-KL email: ec@isetankl.com.my.

 

ORDER TRACKING

  • As soon as your items are authenticated, we’ll ship them out to you and send you a link to track your package.

  • Order Tracking by email: Click “Order Tracking” from Order Confirmation email.

 

DELIVERY GUARANTEE

  • Please sign the delivery form and keep it as a reference in case you wish to return the merchandise.

 

COURIER PARTNER

  • DHL eCommerce

 

DELIVERY LEAD TIME AND FEES

  • Delivery within Peninsular Malaysia: 2-3 working days.

  • Delivery within Sabah & Sarawak: Up to 14 working days.

  • Delivery Charges: Based on weight of the good(s) & distance.

  • Free Shipping: Available for purchases above RM350.

 *International shipping is currently not available.
*Please note that some items are not ready stock and require extra days for order processing. These are remarked as not ready stock under the product descriptions.

 

ADDITIONAL INFO

  • Orders received after 5pm will be processed on the next working day.
  • Please allow extra time for your order to be processed during public holidays and busy periods such as festivals.