Cessation of Isetan Members Club Membership Program and Isetan KL Rewards App
(FAQ)

We are going to fully DISCONTINUE the current IMC/IPC Membership Program and Isetan KL Rewards App on 31st December 2023. Please refer to our transition table or any of the I Club staff for more information.

We are currently upgrading our NEW membership scheme and loyalty app to meet future business standards and enhance your shopping experience at Isetan KL.

There will be NO CHANGE to your current membership status. It will remain as Regular or Platinum status until 31^st December 2023.

Yes, you may sign up as a New member or Renew your membership until 30th September 2023 following the LATEST recruitment campaign.

Current membership privileges remain UNCHANGED.

You may UPDATE your new mobile number or other personal information at any of our I Club counter or email customer@isetankl.com.my

Yes, you can still use your physical membership card/E-card until 31^st December 2023 to enjoy the member’s discounts and offers. However, you can only earn IMC POINTS during your purchases from 1^st July – 31^st October 2023.

Yes, you are REQUIRED to renew your membership at any of the I Club counter following the LATEST renewal campaign.

Yes, you can continue to accumulate the IMC points during purchases made from 1st July – 31st October 2023. Don’t forget to present your physical membership card/E-card upon payment to earn the IMC points!

During the system upgrade, there will be NO IMC points accumulation for November and December 2023. Rest assured – more and better promotions are coming!

There are NO CHANGES on IMC points earned for ELIGIBLE items.

• • NORMAL PRICE ITEMS – 1 point for every RM1 spent.
  • VALUE BUY/DISCOUNTED ITEMS – 1 point for every RM10 spent

Your accumulated IMC points will be converted to Rebate Voucher depending on your membership status and available for redemption starting in August 2023.

Your accumulated IMC points from 1st July – 31st October 2023 will be calculated based on the REVISED points entitlement. Please refer to our transition table or any of the I Club staff for better understanding.

Platinum points eligibility for the year 2023 Upgrade/Downgrade status will be REVISED accordingly and ONLY invited members will be notified.

You can still redeem a parking rebate voucher at our I Club counter until 31^st December 2023.

Rebate Voucher Collection for IMC points accumulation period (July – October 2023 purchases) will be in February – May 2024 (subject to change).

We will NOT extend any promotion coupon validity after 31st December 2023. Please redeem all your promotion coupons within their stated expiry date.

Yes, you are still ABLE to collect your birthday gift during the birthday month upon receiving an SMS notification.

Yes, you are still ENTITLED to ALL discounts and promotions during the transition period. Be sure to present the physical membership card/E-card upon payment to enjoy the privileges!

Yes, you still can use the Isetan KL Rewards App until 31^st December 2023.

• ‘Earn & Collect SuperStar’ feature will be DISCONTINUED from 1^st October 2023.
• SuperStar for Rewards redemption will be DISCONTINUED from 1^st November 2023.
• Any unclaimed / unredeemed SuperStars or rewards will NOT be carried forward and will be FORFEITED on 1^st December 2023.

If you do not have sufficient SuperStars to redeem any rewards, we sincerely apologize that redemption will NOT be possible and we thank you for your support. Do look out for our upcoming exciting programs coming your way!

As some rewards are available only while stocks last, we advise you to select rewards that are available for your redemption by 1st November 2023. As we are revamping our loyalty program, we will NOT replenish the rewards.

Any unredeemed SuperStars will be forfeited from 1st December 2023 onwards. We thank you for your support but regret to inform you that refunds are NOT applicable.

Yes, you may still use your IMC E-card until 31^st December 2023.