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any events in our ISETAN App. Get it today!

The Best of ISETAN in Your Hands

A loyalty digital platform that rewards users for their ongoing patronage and engagement. It offers various benefits, discounts and points accumulation based on the user’s activity. It also serves as a communication channel for all events and promotions of ISETAN of Japan Sdn Bhd.

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Get Rewarded Everyday!



Shop at any of our Isetan stores



Earn points the moment you pay!



Check out our ISETAN App for all the benefits you deserve!

ISETAN App Reward Points System



spent on normal priced items =




spent on promotional, value buys & discounted items =

Points Rewards Simulation

You register as a Silver member and make a purchase in January. You earn points upon transaction. Then, you make another purchase in March and June, points earned will be accumulated with points earned in January.

Earn more than 800 points, you can upgrade to Gold tier and redeem 2% rebate voucher on total points.

More Benefits, More Rewards!

Silver Member

0-799 points

  • Welcome offer – upon sign up
  • Points accumulation & redemption
  • Alternation Service – Special Rates
  • Foodmarket Weekday Discount
  • Additional Discounts

Gold Member

800-9999 points

  • Welcome offer - upon sign up
  • Points accumulation & redemption
  • Alternation Service - Special Rates
  • Birthday treats/vouchers
  • Exclusive offers/rewards/points

Platinum Member

10,000 points & above

  • Welcome offer - upon sign up
  • Points accumulation & redemption
  • Alternation Service - Special Rates
  • Complimentary drinks upon visit
  • Special invitations for events

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Rewards Are Easier with ISETAN App



Download and register as an ISETAN member


Scan & Pay

Scan your own QR code and pay instantly



Earn points for exclusive discounts and rebates

Receive a complimentary welcome coupon upon sign up, download our ISETAN App & get started today!

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The ISETAN app is a membership digital platform that rewards member loyalty for their ongoing patronage and engagement with Isetan Kuala Lumpur departmental store. It offers points earning scheme and various benefits based on the member’s activity.

You will earn points or rewards for activities like purchases, referrals, or social media engagement, and these earned points can be converted into tokens for in-app e-rebate voucher redemption.

The ISETAN app offers users benefits such as exclusive discounts & offers, birthday rewards, event promotion updates and other in-app promotions following membership tier status.

To sign up as a member, just download the ISETAN app from the App Store, Google Play Store & Huawei App Gallery and register as a user.

  • You qualify as a Silver Member after you have downloaded the ISETAN app and completed the registration process.
  • To become a Gold Member, you will need to accumulate 800 points within 12 running months of registering, or you may opt to instantly upgrade with only RM15 via the in-app payment gateway.
  • To become a Platinum Member, you will need to accumulate 10,000 points and above within 12 running months

You can earn points through your purchases at Isetan Kuala Lumpur Department Store (except F&B restaurant & Vendors@Lot10 store). You will earn 1 point for every RM1 spent on normal-priced items and 1 point for every RM10 spent on discounted items.

Your accumulated points will be converted into Token after 6 running months and after that, they can be converted to e Rebate Vouchers accordingly for purchase payment use.

  • Silver Tier: 2% rebate on total points earned
  • Gold Tier: 5% rebate on total points earned
  • Platinum Tier: 7% rebate on total points earned

E.g: If you are a Gold member and have accumulated 1,000 points during 6 running months, your points will be converted to 50 Tokens. (1 Token = RM1 e Rebate Voucher)

Tokens that have been converted into e-rebate vouchers should be used immediately and will have a validity of 24 hours. If you don’t use the voucher within this timeframe, it will expire and void accordingly. Any unused e-vouchers cannot be refunded or exchanged for other rewards.

Tokens earned through a tier upgrade will be reflected in the app 24 hours after the tier upgrade is completed. Tokens that auto-converted from your 6 months accumulated period points conversion will appear in your account immediately after the period elapses, whichever comes first.

Need more clarifications about ISETAN App? Visit here for more FAQs.