Departmental Stores in KLCC, The Gardens, 1 Utama and Lot 10
Isetan The Japan Store Isetan Shinjuku Isetan Kyoto


Payment Mode

We accept payments in all our Isetan stores by:

  • Cash (Malaysia Ringgit)
  • Debit Card
  • Foreign currency notes in US dollars, Euro, Japanese Yen and Singapore Dollars
  • International credit cards: Visa, Master, American Express, JCB and UnionPay
  • Isetan I-Card (Japan)
  • Gift vouchers issued by Isetan Malaysia and Isetan Tokyo

You can call us if you have any queries about these payment options. We will be happy to attend to you.

Return & Exchange Policy
  • We will accept returns for merchandise purchased from our stores, except for discounted merchandise and merchandise that has been abused or soiled through customer’s or user’s neglect.
  • To make a return, simply bring the item down to any of our stores, where the same item is available, and present your item together with its purchase receipt(s) to our staff at any cash counter. You may wish to check the item’s availability at a particular store by calling us. Exchange should be made within three days of purchase.
  • We will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.
  • All terms and conditions of ‘Return & Exchange Policy’ will apply to all purchases made by members. If a member refund/return any items for which Points have been credited, corresponding number of Points for the item returned will be removed from member’s account. IMC Members is required to present IMC Card when making a purchase refund or return.
  • We reserve the rights to make amendments to this policy without prior notice.

Please call us if you have any queries about returns or exchanges. We will be happy to attend to you.

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